IT Service Management (ITSM) overview
If a man does not know to what port he is steering, no wind is favourable to him. Seneca
About Service Level Management (SLM)
The function of IT became more important in every organization's life. Dependency from IT reached such a level at numerous organizations whereon inoperability of IT systems involves inoperability of significant part of the organization, moreover inoperability of the whole organization. More
The Advantages of SLM – How much is that?
Purpose of Service level management is to ensure the service quality: the continuous maintenance of service levels and the continuous improvement if it is possible. The advantages of them are the followings:
The process of SLM project execution
The result of the project is a RUNNING SLM system - containing the quality indicators accepted by both IT and business area - that can be used to generate SLA reports, and the relevant business and IT processes can be monitored. More
Terms of the successful SLM project
SLMbox
IdM - Identity Management
Nowadays, essence of IdM projects is not the technology, but business approach via surveying, modifying, establishing, automatizing workflows across the company. More
SaaS - Software as a Service
Using a software as a service, the SaaS model - can give a new vision for the IT operation. Advantages of the SaaS comparing with the traditionally licensed software are cost decreasing, quick return on investment, and lower risk. More