SLM - The inland diagnosis
Diagnosis of the present operation
In many cases, there is no implemented service management in the Hungarian IT organizations. But, if they implemented it, the service management means only the automatized data collection and data systematization. Even so, we can say in these cases that the data collection, systematization and storage mean serious problem: the different data types of a numerous data sources are produced by the existing systems via different collecting logics. They must be standardized along a single controlling logic. In case of unique development, we found systems without producing any log in numbers of times.
The information, materials and document covering the analysis, the level of evaluation and the management views (regional leaders, service manager etc.) are generated manually almost in every cases, containing all possible disadvatages (mistake possibilites, monotonity etc.) - if any demand is arisen for this kind of information, as the integrity problem can come to the front because of the manuality.
The compatibility of ad-hoc generated materials, documents, searching any correlation between them almost impossible, as the data mining is not started form the base data level, additionally it is manual. The form and data content of these documents are not predefined in many cases, or rather it fulfils the given person's, leader's demands; even more levels of the organization.
Of course, there are exceptions herein - as on every areas of life - and there are some place whereon conscious service management was established in the last years, but the service-oriented culture can be originated in the 1-2 years only. Derived from the continuous growth of IT, it is prevalent that the processes are manually even in these organizations, caused by difficulties of data collector and analyzer systems, or the missing integration.
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