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IT Operation

07/15/2010 - 11:47

If You are responsible for

  • operation of IT organization (CIO),
  • operation of any level of infrastructure or applications (CTO)
  • operation of outsourced activities,
  • service management area inside the company

we hope You can find useful information for your work in our midst.

The IT and the services supplied by them

IT organizations, tools and processes are for comply with the business expectations, so the IT must serve the Orderer (generally the business side) and always should operate in accordance with the current business needs.

 Services supplied by IT must be transparent, reproductable, controlable and  measurable so thus must be understandable.  This is the service-based operation, that can be successful only in the service-oriented organization.

We support our Customers in establishment of service-based IT operation or in optimization the existing system, considering entire IT lifecycle.

Lifecycle starts at the strategy establishment, proceeds across the system planning and implementation, and ends at the operation (support); then restarts cyclically because of the change in the business requirements.