Languages

Home ›

SLM vision

07/08/2010 - 08:49

We cannot bridge the cleft between the present operation method and the omniscent vision in single step. Although, lot of leaders think - either it comes from inner motivation or via business pressure - that  the solution lies in buying and implementing 'big' systems. There are numerous factors that render it more difficult or make these projects impossible. These factors can be the followings:
  • Human factors
    • organizational culture, attitude to service
    • individual and team-level knowledge base
    • motivation system
  • Factors of toolkit
    • possibility to integrate with the existing tools
    • replacement of tools
  • Processes
    • the burnt-in workflow of the new tool instead of automatization of the existing process
  • Business
    • expect relatively quick result, there is no 1-1,5 year for the verification in case of a hundred million HUF project

A project that is able to consider all of above mentioned factors cannot handle efficiently a 'big' system implementation at the same time. So, a system is needed increasingly that can provide a solution without establishing a 'giant project', and the cost of it will not overrun the profit expected. Our SLMbox solution focuses on implementing even a single SLA providing a solution for the most critical service immediately.

Related articles:

SLMbox - service level monitoring appliance